Privacy Policy

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Effective Date: 11/12/2024

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We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.rayphotography.co.za. By accessing or using our Site, you consent to the collection and use of your information in accordance with this Privacy Policy.

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1. Who We Are

We are Ray Photography, a wedding photography business based in South Africa. We specialize in capturing beautiful moments for weddings, engagements, and other special events. If you have any questions or concerns about how we handle your personal information, please contact us at info@rayphotography.co.za.

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2. Information We Collect

We collect personal information that you provide directly to us, as well as information automatically collected through your use of our Site.

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Personal Information You Provide

When you visit our website, book services, or fill out forms, we may collect the following personal data:

• Name

• Email address

• Phone number

• Event details (such as wedding date, location, etc.)

• Payment information (for services booked via our website)

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Information Collected Automatically

We also collect certain information automatically when you visit our Site, including:

• IP address

• Browser type

• Device type

• Referral URL (the page you came from before visiting our website)

• Pages viewed and time spent on our site

• Cookies and similar technologies (for tracking and analytics purposes)

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3. How We Use Your Information

We use your personal data for the following purposes:

• To process bookings and provide photography services.

• To communicate with you regarding your booking, services, or any inquiries you may have.

• To personalize your experience on our Site and respond to your needs or preferences.

• To improve our services by analyzing how visitors use our website (using tools like Google Analytics and Hotjar).

• To send marketing communications (if you opt-in) related to our photography services or special offers. You may unsubscribe at any time.

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4. Cookies and Tracking Technologies

We use cookies and other tracking technologies (such as pixels) to improve your experience on our website. Cookies are small text files placed on your device to collect and store information about your interactions with our website.

For more detailed information about how we use cookies, please refer to our Cookies Policy.

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5. Third-Party Tools and Services

We use third-party tools like Google Analytics and Hotjar to collect anonymous data on how users interact with our Site. These services help us:

• Analyze website traffic (Google Analytics)

• Understand user behavior (Hotjar)

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These third-party services may collect personal data about your use of the Site, such as your IP address, browser type, and other identifiers, but they do so in compliance with applicable privacy laws.

For more information on these third-party services:

• Google Analytics: Google Privacy Policy

• Hotjar: Hotjar Privacy Policy

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6. How We Protect Your Information

We are committed to securing your personal information. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet can be guaranteed to be 100% secure, and while we strive to protect your personal information, we cannot guarantee the absolute security of any data transmitted to or from our website.

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7. Sharing Your Information

We will not sell, rent, or trade your personal data to third parties. However, we may share your data with trusted third-party service providers who help us operate our business, such as payment processors or email service providers. These third parties are bound by confidentiality agreements and only process your data in accordance with our instructions.

We may also disclose your personal data if required by law or in response to legal requests, such as a subpoena or court order.

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8. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have certain rights regarding your personal information, including:

• Right to access: You can request access to the personal data we hold about you.

• Right to correction: You can request corrections to any inaccurate or incomplete data we hold.

• Right to object: You may object to the processing of your personal information under certain circumstances.

• Right to delete: You may request the deletion of your personal data in accordance with our legal obligations.

To exercise any of these rights, please contact us at [Your Contact Email].

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9. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the data is no longer needed, we will securely delete or anonymize it.

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10. International Transfers

If we transfer your personal data outside of South Africa, we will take reasonable steps to ensure that your data is protected in accordance with applicable privacy laws, including POPIA.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Any updates will be posted on this page, and the "Effective Date" at the top will be updated accordingly. We encourage you to review this policy periodically for the latest information on how we are protecting your data.

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